The short version
If you are not happy with a purchase, email us within 14 days of the charge and we will refund it. You don’t need to give a reason, and we expect to say yes. StockRivalry has no subscriptions: you buy rivalry credits one at a time, so there is nothing to cancel and nothing that renews.
Outside the 14 days, still write to us if something isn’t right, for example a purchase you didn’t mean to make or a charge you didn’t expect. We would rather make it right than keep money from someone who doesn’t want what they bought.
Details
- Refund window. Request a refund within 14 days of any charge. We expect to say yes. The only requests we may decline are clear abuse, such as repeated buy-and-refund cycles.
- After the window. We don’t promise a refund after 14 days, but ask anyway if you have a good reason and we will look at it fairly.
- What happens to the credit. When a purchase is refunded, the credit it gave you is removed from your account if it is still unused. If you have already used it to create a rivalry, we will still refund you; that rivalry and everyone playing in it are not affected.
- Service problems. If a problem on our side stopped you from using something you paid for (for example a credit that never appeared), tell us and we will make it right, which may be a refund or a replacement credit.
- If we stop offering credits. If we discontinue the ability to use credits you bought, we will refund what you paid for the unused ones.
- Your legal rights. Nothing here limits refund or cancellation rights the law gives you where you live.
Bought on the App Store or Google Play?
If you bought in the iPhone or Android app, Apple or Google processes the payment and decides on refunds, and we cannot refund those charges ourselves. Ask them within their window:
- Apple: go to reportaproblem.apple.com, sign in, choose "I’d like to" → "Request a refund", and select the StockRivalry purchase.
- Google Play: open your Play order history, choose the StockRivalry order and select "Request a refund", or use Google’s refund request page.
If the store declines but you think you deserve one, email us as well and we will see what we can do. When a store refunds a purchase, we remove the credit from your account if it is unused.
Bought on the web?
Web purchases (app.stockrivalry.com) are processed by RevenueCat and Stripe, and Tapirly, LLC is the seller. Email support@stockrivalry.com from the address on your account, with the date and amount of the charge. Approved refunds go back to your original payment method and can take 5 to 10 business days to appear.
See also the Terms of Service.